Refund policy

Returns & Refunds

We want you to love your PixelPine. If you're not completely happy, you can request a return within 30 days of delivery.

To be eligible, items must be unused, in their original packaging, and in resalable condition. To start a return, email support@pixelpineofficial.com with your order number.

Once we receive and inspect your return, we'll notify you about your refund. Approved refunds are issued to your original payment method within 5–10 business days.

Non-returnable: items that have been used, damaged by the customer, or returned without original packaging.

Damaged or defective items: if your order arrives damaged or faulty, email us within 30 days with a photo and we'll make it right with a replacement or refund.

Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.